Our award-winning Customer Solutions Team is available via the phone as well as chat and email during these times:
Monday – Thursday 8:30 am – 4:45 pm MST
Friday 8:30 am – 12:00 pm MST
Here are a few other ways to reach us:
Mailing Address: 20192 NE 15th Ct, Miami, FL 33179
Phone: +15614273166
Email: sales@icecreammix.us
We are excited to help you!
We offer free shipping on all our stock products (non-custom) to any commercial address* in the 48 contiguous United States (this excludes Alaska, Hawaii, and outside of the US).
*The commercial address validation is based on UPS’s validation system. Each city has different zoning for residential addresses and commercial addresses. If you are shipping to a residential address, you will be charged $4 per case.
We will ship anywhere that UPS and USPS ship! It’s important to us to offer competitive shipping rates so you can get your product wherever you are. If you need a shipping quote for faster shipping or shipping outside the United States, just let us know, we’ll give you a competitive quote!
Do we offer Returns? YES! If any icecreammix.us product does not fit your needs please follow the instructions below 🙂
Our paper ice cream cups are made with FDA approved food-safe paper coated in a thin layer of PE (Polyethylene). Our clear plastic cups, banana split boats, and plastic dome lids are made from PET (Polyethylene Terephthalate). Our plastic spoons and straws are made from PP (Polypropylene). Our eco-friendly ice cream cups are made from FDA approved food-safe paper coated in a thin layer of PLA (Polylactic Acid). PLA is plastic made from corn starch. Our eco-friendly spoons are also made from PLA. Our eco-friendly wooden spoons are made from FDA approved smooth birch wood.
You may have noticed that some of our products are labeled “eco-friendly,” this means different things to different things to different people. Something can be biodegradable but not compostable or the other way around. It can be confusing to try and figure out exactly how eco-friendly a product is.
Dimensions of products are listed in the product description under specifications. However, if you can’t find the dimensions of a product in its description, call our customer solutions team at 480-428-1999 or email us customersolutions@frozendessertsupplies.com.
We have a wide variety of spoons perfect for any shop. We have color-changing spoons, heavyweight spoons, and ever wooden spoons!
Disclaimer for all color-changing spoons: at room temperature, our color-changing spoons have a slight tint of the color they’ll change to. If you’re using them for a gender-reveal party, place them in hot water before using them to ensure they don’t have a tint.
All our cups are practical fill. That means that the measurement of our cups isn’t based on the volume of the cup to the rim, it’s slightly below the rim. This way, you don’t have to overflow your cups to get the right amount of product in them.
We use fluid ounces (fl oz) to measure our cups.
We have a great rewards program you can join! It’s at the bottom left corner of your screen. You can be rewarded for every dollar you spend. To learn more about it, read this article. If you’d like to set up your rewards account, that’s also mentioned in the article.
If you’re struggling with your rewards account and points, contact our customer solutions team. We’ll help you with whatever you need. Either email us at customersolutions@frozendessertsupplies.com or call us at (480) 428-1999. We love speaking with you!
This depends on when you place your order and what shipping you chose. Our residential and commercial 5+ business days shipping option is guaranteed to be delivered between one (1) and seven (7) business days (in the contiguous United States). Refer to our shipping policy for exact information about shipping duration.
You can view our full shipping policy here.
Sometimes products are shipped from multiple locations and may not arrive on the same day. Don’t panic! Give us a call, and we can look into it to find out where the rest of your order is.
Tax exemption can be given to certain retailers. Read this page to better understand if you qualify for sales tax exemption.
Being a distributor means that you would like to sell our products on your website or storefront as packaged. If you are using our products to store your own products, you would not be considered a distributor.
We love our distributors! If you want to become one, all you need to do is fill out this form, and we’ll contact you.
If you find a similar product with a better price somewhere else, send your invoice to our customer solutions team and we’ll see what we can do!