Return Policy
Return Policy for Ice Cream Mix Itália (USA)
At Ice Cream Mix Itália, we are committed to providing our customers with the highest-quality gelato ingredients and equipment. We understand that sometimes returns may be necessary, and we aim to make the process as smooth as possible.
Eligibility for Returns
- Ingredients: Due to food safety regulations, we cannot accept returns on perishable items such as gelato bases, flavorings, and toppings unless they are defective or damaged upon delivery.
- Equipment: Equipment can be returned within 30 days of purchase, provided it is unused, in its original packaging, and accompanied by the receipt or proof of purchase.
Non-Returnable Items
- Customized products
- Opened or used items
- Items marked as final sale
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or a refund after verifying the issue.
Refund Process
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable unless the return is due to our error.
How to Initiate a Return
- Contact our Customer Service team at [email or phone number] with your order details.
- If eligible, you will receive a Return Authorization (RA) number and instructions on how to proceed.
- Securely package the item and include your RA number inside the package.
Contact Us
For questions about returns or assistance with your order, please reach out to:
📧 Email: sales@icecreammix.us
📞 Phone: +1 (786) 870-9245
We value your business and are here to ensure your satisfaction.
Thank you for choosing Ice Cream Mix Itália!